• Yes ! 
• Please have a look on the “get your shop" page for more information about the onboarding process.

• Count more or less 10 working days after you have received the processing confirmation mail. 90% of the orders are completed within a week.
• If your order includes embroidered items, the process might take longer.

• Yes. Once the order is completed, it is transferred to our logistics service providers, who will send a tracking link directly to the client. For domestic shipments, we work with Xpress Logistics, and for international deliveries, we rely on UPS.

• All orders are dispatched directly to our valued clients.
• You can view the list of countries we currently serve in the checkout section of our site.
• Shipping costs may fluctuate based on the destination country. 
• Should your country not appear on the list, please don’t hesitate to contact us, and we’ll endeavor to accommodate your request if feasible.

No. All our products are carefully customized to meet the specific requirements of each order.

Because of the personalized nature of these items, we are unable to accept returns or exchanges unless the product is found to be defective.

For more information on how we handle defective items, please refer to our Terms of Service.

For our apparel, we highly recommend following these care instructions to maintain the quality and longevity of your garments:

1. Reverse the clothing before washing.
2. Wash at a maximum temperature of 40°C (104°F).
3. Avoid using fabric softener, as it can negatively impact the resistance of the prints.
4. Do not tumble dry, as this can deteriorate the prints.

Following these guidelines will help preserve the performance and appearance of your apparel over time.

• Should you notice that an purchased item presents a failure, please do notify us within a week after your order has been completed.
  If it is clearly a failure of the textile or of the printing, we will replace the item within a week.

• All information regarding the logo and design file requirements can be found here.
• Should you need assistance in vectorizing your logo or creating specific designs, our talented team is available at a rate of 70€ per hour.