Last updated: [09/2024]
At Teamline s.à.r.l. (“TeamLine”, “we”, “our”, “us”), we are committed to protecting and respecting your privacy. This Cookies & Privacy Notice explains how we collect, use, and protect your personal data when you use our website, www.teamline.lu (the “Site”).
By accessing and using the Site, you agree to this Cookies & Privacy Notice, as well as our Terms of Service. If you do not agree, please refrain from using the Site.
1. Information We Collect
We collect and process the following information:
- Personal Data: Information you provide directly, such as your name, email address, phone number, postal address, and any other information submitted through forms on the Site.
- Order Information: When you place an order, we collect details necessary to process and fulfill the order, including payment details and delivery information.
- Technical Data: We collect data about your visit to the Site, including IP address, browser type, operating system, pages viewed, and other browsing information using cookies and similar technologies (explained below).
2. How We Use Your Data
We use the data we collect for the following purposes:
- To Process Orders: We collect your personal and order details to manage and process your purchases.
- Customer Support: We use your information to respond to queries and provide customer support.
- Marketing and Communications: With your consent, we may use your email or phone number to send marketing communications or updates about new products or services.
- Site Improvement: We use cookies and browsing data to improve the functionality and performance of the Site.
3. Cookies
What Are Cookies?
Cookies are small text files that are placed on your device when you visit the Site. They help us understand how you use our Site, remember your preferences, and enhance your overall user experience.
Types of Cookies We Use
- Strictly Necessary Cookies: These are essential for the proper functioning of the Site, such as enabling you to log in or make purchases.
- Performance Cookies: These cookies collect information about how visitors use the Site, allowing us to improve its performance.
- Functional Cookies: These cookies remember your preferences, such as language settings or items in your cart.
- Targeting/Advertising Cookies: We may use these cookies to deliver relevant advertising to you on the Site or through third-party platforms.
Managing Cookies
You can control how cookies are used by adjusting your browser settings. Most browsers allow you to refuse or delete cookies. However, if you disable cookies, some parts of the Site may not function properly.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal data to third parties, except in the following cases:
- Service Providers: We share your data with third-party providers who assist in fulfilling your orders, such as payment processors or shipping companies. These providers are contractually bound to protect your data.
- Legal Obligations: We may disclose your personal data if required to do so by law or to comply with legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal data may be transferred as part of the transaction.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Cookies & Privacy Notice, or as required by law. For example, we may retain your order information to comply with tax and legal obligations.
6. Your Rights
You have the following rights regarding your personal data:
- Access: You have the right to request access to the personal data we hold about you.
- Correction: You may request corrections to your personal data if it is inaccurate or incomplete.
- Deletion: You have the right to request that we delete your personal data, subject to certain legal obligations.
- Objection to Processing: You can object to our processing of your personal data for direct marketing purposes.
- Data Portability: You can request that your personal data be transferred to another organization or directly to you.
To exercise these rights, please contact us at team[at]teamline.lu.
7. Security
We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no system can be 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before submitting any personal data.
9. Changes to this Cookies & Privacy Notice
We may update this Cookies & Privacy Notice from time to time to reflect changes in legal requirements or our privacy practices. Any updates will be posted on this page, and we encourage you to review this notice periodically. Your continued use of the Site following any changes constitutes your acceptance of the updated notice.
10. Contact Us
If you have any questions or concerns regarding this Cookies & Privacy Notice, please contact us at:
Teamline s.à.r.l.
Email: team[at]teamline.lu