Terms of Service and User Agreement
These Terms of Service define the User Agreement between you and Teamline s.à.r.l. (“TeamLine"). By using the website www.teamline.lu (the “Site"), you agree to be bound by these Terms of Service and our Privacy Policy, which govern your use of the Site and our services. If you do not agree with these Terms, please refrain from using the Site.
1. Production Cycle
We strive to complete most orders within 5-15 business days. However, delivery dates cannot be guaranteed as product availability may cause occasional delays.
2. Return and Replacement Policy
We only offer returns or replacements for merchandise when we determine that a product is defective or when an error has been made in the customization of your order. Inquiries and replacement requests must be made within 14 days of receiving your product. After 14 days, returns or replacements will not be accepted. We warrant that our products are free from manufacturing defects and guarantee that any customization errors differing from the information you provided at the time of order will be corrected. Please carefully review your selection of size, design, color, and customization before placing your order.
3. Refund Policy
If we determine that a product is defective or a customization error has occurred, we will issue a refund. Refund inquiries must be made within 14 days of receiving your order. We do not refund for errors made during the ordering process related to size, color, or design. Please ensure all details are correct before placing your order.
4. Exchanges and Cancellations
All orders are custom-made on demand. Therefore, we do not offer exchanges or cancellations once an order has entered production. Exceptions may apply if the order has not yet been processed.
5. Product and Color Disclaimer
Colors and customizations may vary between products due to differences in manufacturing processes and screen displays. The color shown on your monitor may differ from the actual product color. Teamline s.à.r.l. endeavors to be as accurate as possible with product descriptions, colors, and images. However, we cannot guarantee that the colors will match exactly due to variations in monitor settings and manufacturer batch lots.
6. Changing Your Order
If you need to change your order, please contact us at team[at]teamline.lu. Be sure to include your order number and details of the changes. We can only accommodate changes if the order has not yet been processed or completed. Once an order is in production, changes cannot be made.
7. Communications
By using the Site, purchasing products, or creating an account, you consent to receive communications from us electronically via email, phone, or physical mail. We may contact you for service-related communications and marketing purposes. All electronic communications will satisfy any legal requirements that communications be in writing.
8. Content Ownership
All content on the Site, including but not limited to graphics, artwork, text, logos, digital files, data, software, and code, is the exclusive property of Teamline s.à.r.l. and is protected by international copyright and intellectual property laws. Use of the Site does not grant you any rights to reproduce, use, or distribute the content.
9. Site Use and Your Rights
By using the Site, you confirm that you are at least 18 years old and capable of entering into contracts under applicable law. Teamline s.à.r.l. owns all rights, titles, and interests in the Site and its services unless otherwise stated in this User Agreement. You are granted a limited, revocable right to access and use the Site solely for its intended purposes. You agree not to create derivative works based on the Site’s content or use the Site for any unlawful activities. If you fail to comply with these Terms, your right to use the Site may be revoked.
If Teamline s.à.r.l. determines that you have breached any term or condition of this User Agreement or used the Site inappropriately, we may cancel transactions, subscriptions, or accounts, and take actions to restrict your access to the Site without liability to you.
10. General Site Rules
You are fully responsible for any content you create, design, post, or upload to the Site. You agree not to upload any illegal, obscene, defamatory, or otherwise objectionable content. By submitting content, you warrant that you have the legal right to distribute and license such content. For any intellectual property rights (e.g., logos, slogans, designs) you submit to the Site, you grant Teamline s.à.r.l. an irrevocable, perpetual, worldwide license to use your intellectual property on the Site.
You agree not to use the Site for pyramid schemes, spamming, or the dissemination of malicious software such as viruses or worms.
Teamline s.à.r.l. reserves the right to monitor content and remove any material deemed unlawful or objectionable at its sole discretion. However, we are not obligated to review all user submissions. If offensive content is discovered, we encourage users to report it. Teamline s.à.r.l. will take appropriate action, including removal or no action, at its sole discretion.
11. Site and Service Changes
Teamline s.à.r.l. reserves the right to modify, suspend, or discontinue any aspect of the Site or service without prior notice. This includes the right to change prices, features, or any other aspect of the Site at any time without liability to you or any third party. Teamline s.à.r.l. has full discretion and decision-making authority regarding the Site and services.
12. Independent Contractors
No agency, partnership, joint venture, or employee-employer relationship is created or intended by this User Agreement. You and Teamline s.à.r.l. are independent contractors in all interactions.
13. Severability
If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
By continuing to use the Site, you agree to be bound by these Terms of Service, which constitute the complete User Agreement between you and Teamline s.à.r.l.