Frequently asked questions
To give you a better understanding of the process , view the attached pdf below.
Can my organization / club have its own online shop on this platform ?
Contact us for more information.
How long does is take to complete my order ?
- Count more or less 10 days after you have received the processing confirmation mail. 90% of the orders are completed within a week.
How can I be sure about the sizing / fitting of the apparel ?
- We have samples of all apparel collections in our workshop at your disposal.
- Generally all brands that we suggest are “regular fit”, in the product description you can fin additional information.
- Alternatively you can have a look at the size grids by brand
Do you ship the order to me ?
- At this stage all orders need to picked up in our workshop. There are some exceptions for specific organizations, but your organization will let you know.
- We are planing the delivery service for the moment and it should be in place by the second quarter of 2019.
Can I exchange some items if I picked the wrong size ?
- All items are produced and customized for each order. We do not hold any stock and therefore we cannot exchange or replace any items after the order is completed. As previously mentioned, you can come and check the fitting before placing the order.
Is there a warranty on the apparel ?
- Should you notice that an purchased item presents a failure, please do notify us within a week after your order has been completed. If it is clearly a failure of the textile or of the printing, we will replace the item within a week.