Frequently asked questions


  • Select your club or association
  • Choose your products
  • Secure online payment


  • Your order is being processed


  • Your order is ready for shipping

Can my organization / club have its own online shop on this platform ?

  • Yes ! 
  • Please have a look on the “get your shop" page for more information about the onboarding process.

How long does is take to complete my order ?

  • Count more or less 10 working days after you have received the processing confirmation mail. 90% of the orders are completed within a week.
  • If your order includes embroidered items, the process might take longer.

Can I track my order?

  • At present, tracking orders within Luxembourg is not feasible as our local logistics service provider does not offer this capability.
  • However, for orders dispatched outside of Luxembourg, we utilize a different service provider that offers tracking services.
  • You will receive a tracking link for international shipments to monitor the progress of your order.

How can I be sure about the sizing / fitting of the apparel ?

In the product description, you will typically discover a hyperlink leading to the corresponding size chart for the product.

Do you ship the order to me ?

  • All orders are dispatched directly to our valued clients.
  • You can view the list of countries we currently serve in the checkout section of our site.
  • Shipping costs may fluctuate based on the destination country. 
  • Should your country not appear on the list, please don’t hesitate to contact us, and we’ll endeavor to accommodate your request if feasible.

Can I return or exchange purchased tems ?

All our products are meticulously customized for each order.

Due to the personalized nature of our items, we regret to inform you that we are unable to accommodate returns or exchanges except in the case of a defective product. 

Further details regarding defective items can be found in our terms of service.

Are there any special care instructions for apparel?

For our apparel, we highly recommend following these care instructions to maintain the quality and longevity of your garments:

  1. Reverse the clothing before washing.
  2. Wash at a maximum temperature of 40°C (104°F).
  3. Avoid using fabric softener, as it can negatively impact the resistance of the prints.
  4. Do not tumble dry, as this can deteriorate the prints.

Following these guidelines will help preserve the performance and appearance of your apparel over time.

Is there a warranty on the apparel ?

  • Should you notice that an purchased item presents a failure, please do notify us within a week after your order has been completed.
    If it is clearly a failure of the textile or of the printing, we will replace the item within a week.

Is the format of my logo correct for printing ?

  • All information regarding the logo and design file requirements can be found here.
  • Should you need assistance in vectorizing your logo or creating specific designs, our talented team is available at a rate of 70€ per hour.